This policy explains how refunds and cancellations work for ALA-QUANT subscriptions.
1. Monthly Subscription ($5/month)
You may cancel your subscription at any time through the account link sent to your email, or by contacting support@alaquant.com.
Cancelling stops future billing, but you retain access until the end of the billing period you've already paid for. No partial-month refunds are issued for early cancellation.
If you believe you were charged in error, contact us within 7 days of the charge for a review.
2. One-Time Access ($100)
This is a one-time payment for permanent access to the Service and the Telegram channel invite.
Refund requests made before your Telegram invite has been sent may be granted at our discretion.
Once the Telegram invite has been issued, the purchase is considered fulfilled and is non-refundable, as digital access and channel entry cannot be revoked or "returned" after delivery.
Situation
Outcome
Cancel monthly plan anytime
Access continues until period ends, no further charges
Refund request within 7 days, before use
Reviewed case-by-case
$100 refund request after Telegram invite sent
Non-refundable
Duplicate or accidental charge
Full refund once verified
3. How to Request a Refund
Email support@alaquant.com with the email address used at checkout and the reason for your request. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.
4. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase applies to that transaction.
This document is a working draft template and does not constitute legal advice. Refund and cancellation terms should also be checked against the specific requirements of your payment processors (Stripe, Paystack, Flutterwave), as they may impose their own dispute and chargeback rules independent of this policy.